We know plans change. This policy aims to be fair to families and to our tutors, whose time is reserved for you.
Cancelling a lesson
- More than 48 hours' notice: cancel online from your account for a full refund to your original payment method. Refunds usually arrive within 5–10 working days.
- Less than 48 hours' notice: you can still cancel online so the slot can be offered to someone else, but the lesson fee is not refunded. We may offer a goodwill reschedule for illness or emergencies at our discretion.
- Missed lessons (no-show): charged in full.
Rescheduling
- You can move a lesson yourself from your account up to 48 hours before it starts, subject to availability. There is no charge.
- Inside 48 hours, please contact us at info@kentmusicacademy.com and we will help if we can.
If we need to cancel
If your tutor is unwell or we must cancel for any reason, we will tell you as early as possible and offer a new time or a full refund. The choice is yours.
Block bookings
When block bookings are available, prepaid block lessons must be used within 90 days of purchase, and any unused lessons are refunded at the block rate on request.
Severe weather and emergencies
If a lesson cannot safely go ahead, we will reschedule at no cost.
Last updated: 2 October 2026